Return And Refund Policy

At Eximus Wallpaper, our primary goal is to ensure that every transaction on our website is seamless and that our products meet the highest quality standards. We take great care in delivering our products to you.

Returns and Exchanges Policy

Perfect Condition Products:

As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

Wrongful Delivery:

If the product you receive does not match the item in your order confirmation, we are here to make it right.

Quality/Manufacturing Defect:

In the event of a genuine quality or manufacturing defect, we are committed to addressing the issue promptly.

How to Request a Return or Exchange:

If you need to return or exchange a product or report any damage in transit, please follow these steps:

Contact our customer care within 48 hours of delivery at +91 88281 51202, available between 9.30 AM to 5.30 PM IST.

Alternatively, you can email us at eximuswallpaper@gmail.com. Please provide the following information in your communication:

• Order number
• Date of the transaction
• Delivery address
• Include an image of the wrongfully delivered or defective item

Resolution Process:

Our dedicated customer care team will investigate the issue and provide a response within 48 working hours.

Resolution Discretion:

Given the unique nature of our products, we reserve the sole discretion to provide the resolution we deem most appropriate. Each return or exchange request is handled on a case-by-case basis, and we encourage you to reach out to our team for a prompt resolution.

No Refunds Under the Following Conditions:

Please note that no refunds will be given under the following conditions:

• The customer has provided a wrong or incomplete shipping address.
• There are three failed delivery attempts by our shipping agency.
• The package is refused by the recipient.

Disclaimer:

All policies are subject to change without prior notice. In case of any conflict, our Terms & Conditions Policy will prevail.