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Return And Refund Policy

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Returns and Exchanges Policy

At Eximus Wallpaper, our primary goal is to ensure that every transaction on our website is seamless and that our products meet the highest quality standards. We take great care in delivering our products to you.

Perfect Condition Products

As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

Wrongful Delivery

If the product you receive does not match the item in your order confirmation, we are here to make it right.

Quality or Manufacturing Defect

In the event of a genuine quality or manufacturing defect, we are committed to addressing the issue promptly.

How to Request a Return or Exchange

If you need to return or exchange a product or report any damage in transit, please follow these steps:

  1. Contact our customer care within 48 hours of delivery at +91 88281 51202, available between 9:30 AM to 5:30 PM IST.

  2. Alternatively, email us at eximuswallpaper@gmail.com and include the following details:

    • Order number

    • Date of transaction

    • Delivery address

    • Clear images of the wrongfully delivered or defective item

Resolution Process

Our dedicated customer care team will investigate the issue and provide a response within 48 working hours of your request.

Resolution Discretion

Given the unique nature of our products, Eximus Wallpaper reserves the sole discretion to determine the most appropriate resolution. Each return or exchange request is handled on a case-by-case basis, and we encourage you to reach out to our team for a prompt and fair resolution.

Refund Policy

For approved refund cases, the refund will be credited to the original mode of payment within 7 business days after the returned product is received and inspected by our team.
Please note that the refund timeline may vary slightly depending on your bank or payment provider.

No Refunds Will Be Issued Under the Following Conditions

  • The customer has provided an incorrect or incomplete shipping address.

  • There are three failed delivery attempts by our shipping agency.

  • The package is refused by the recipient.

Disclaimer

All policies are subject to change without prior notice. In case of any conflict, our Terms & Conditions Policy will prevail.